Effective date: 30 September 2025
If you have questions about this policy or our privacy practices contact us at hello@giftingguru.co.za.
1. Introduction
GiftingGuru (giftingguru.co.za) sells gifts, electronics and related services. This Privacy Policy explains what personal data we collect, how we use it, when we share it, and your rights. By using our website or buying from us you accept the practices described here.
2. Information we collect
a. Personal information you provide. Name, email address, delivery address, billing address, phone number, order details, messages, and payment information when you place an order or contact us.
b. Payment information. We do not store full payment card details on our servers. Card processing is handled by our payment provider. Minimal billing details and transaction records are kept for accounting and fraud prevention.
c. Technical and usage data. IP address, device and browser details, pages viewed, referral source, and purchase history. Collected via cookies and server logs.
d. Marketing data. Preferences for communications and opt-in status when you subscribe to newsletters or promotions.
e. Third-party data. Publicly available data or information provided by third-party services (for example shipping carriers or fraud prevention providers) to complete orders.
3. Cookies and tracking
We use cookies and similar technologies to run the site, remember your preferences, analyze site performance, and serve relevant marketing. You can control cookie settings in your browser. Blocking cookies may affect site functionality.
4. How we use your information
We use personal data to:
Process and fulfil orders, handle payments and shipping.
Communicate order status, support requests, and account messages.
Improve the website and user experience.
Detect and prevent fraud and misuse.
Send marketing messages if you opted in. You can unsubscribe anytime.
Comply with legal obligations and tax requirements.
We only use data for purposes compatible with the original reason it was collected unless you consent to other uses.
5. Sharing and disclosure
We do not sell your personal information. We may share data with:
Service providers. Payment processors, shipping carriers, email and analytics providers, and fraud prevention services who act on our behalf.
Legal requests. If required by law, court order or to protect our rights.
Business transfers. If the business is sold or reorganised, customer data may be transferred as part of that transaction. We will notify affected users when required.
All service providers are required to keep your data secure and only use it to provide the requested service.
6. Third-party links and embedded content
Our site may contain links, widgets, or embedded content that are run by third parties. Those sites have their own privacy policies and practices. This policy does not apply to third-party websites.
7. Data security
We maintain reasonable administrative, technical, and physical safeguards to protect personal information. No system is 100% secure. If a data breach affecting personal information occurs we will follow applicable notification laws.
8. Data retention
We keep personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. For customers we generally retain order and billing records for at least 5 years for tax and accounting purposes unless you request deletion and no legal requirement prevents it.
9. Your rights
Depending on your jurisdiction you may have rights to:
Access the personal data we hold about you.
Correct or update inaccurate information.
Request deletion of your personal data (subject to legal or business retention requirements).
Object to or restrict certain processing.
Withdraw consent to marketing communications.
To exercise your rights contact hello@giftingguru.co.za. We may ask for verification before fulfilling requests.
10. Children
Our products are not directed at children under 13. We do not knowingly collect personal data from children under 13. If you believe we have collected a child’s information, contact us and we will remove it when appropriate.
11. International transfers
We operate and store data in South Africa and may transfer data to third-party providers or partners in other countries. When transferring data across borders we take steps required by law to protect your information.
12. Changes to this policy
We may update this policy. Material changes will be posted with a new effective date. Continued use of the site after changes indicates acceptance.
13. Contact
Questions, requests, or complaints should be sent to hello@giftingguru.co.za.
Last updated: 30 September 2025